This document is an electronic record in accordance with the Information Technology Act, 2000, and the applicable rules and amendments related to electronic records in various statutes as amended by the Information Technology Act, 2000. It is published in compliance with Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of rules and regulations, privacy policy, and Partner Terms and Conditions (T&C) for accessing or using the homigen.com website and the 'Homigen Partner' mobile application.

Any capitalized terms used but not defined herein shall have the meanings assigned to them under (i) the services agreement executed between Homigen and the Partner and (ii) the Terms of Use, as amended from time to time, which govern your use of our website homigen.com (the "Website") and our 'Homigen Partner' mobile application (the "App")

You wish to avail the Platform Services provided by Homigen on a non-exclusive and contractual basis, subject to the terms and conditions set forth herein. The terms "Homigen" and "Partner" are referred to individually as 'Party' and collectively as 'Parties' where the context so requires.

Terms of Use

1. These terms are referred to as the "Partner T&C" and, together with the Terms of Use and any agreements executed between the Parties, govern your use of the Platform. In the event of any inconsistency between the documents/agreements, the terms of the agreement will prevail over these Partner T&C, which will prevail over the Terms of Use. Please read these Partner T&C carefully before using the Platform Services. If you do not agree to these Partner T&C, you must not use the Platform Services, and we request you to uninstall the App. By installing, downloading, or merely using the Platform, you are contracting with Homigen and signify your acceptance of these Partner Terms, Terms of Use, and other Homigen policies (including but not limited to the Privacy Policy incorporated by reference herein), which take effect on the date you download, install, or use the Platform Services, creating legally binding arrangements to abide by the same.
2. These Partner T&C, along with the services agreement or any other agreement signed between the Parties, constitute the entire agreement between the Parties concerning the Platform Services.
3. The Platform is owned and operated by Zakonn Tech Private Limited, a company incorporated under the laws of India. For the purpose of these Partner Terms, "you" or "user" shall mean any natural or legal person who has agreed to become a partner on the Platform by providing registration data during the registration/onboarding process on the Platform as a registered partner using computer systems. The terms "Homigen", "we", "us", or "our" shall mean Zakonn Tech Private Limited.
4. Homigen facilitates transactions between buyers ("Buyers") and participant partners offering domestic help services such as cooking, cleaning, and childcare. Buyers who visit the Platform can choose and place orders ("Orders") for various services provided by partners like you ("Partner/s") on the Platform.
5. Homigen also facilitates transactions between the service partners and the Buyers for the provision of such services at select localities of serviceable cities across India.
6. These Partner T&C are subject to modifications, and we reserve the right to modify or change the Partner T&C and other Homigen policies at any time by posting changes on the Platform. We may also notify you of the changes. Homigen might choose to communicate such modifications via email or other forms of communication for your reference. However, Partners are responsible for regularly reviewing the Partner T&C and other Homigen policies and noting the changes made on the Platform, including but not limited to this page. Your continued use of the Platform and the Platform Services after any change is posted or shared with you confirms your acceptance of the amended Partner T&C and other Homigen policies.

General Conditions

1. All commercial/contractual terms are offered by you and agreed upon by the Buyers solely concerning the services you provide on the Platform. Homigen merely provides a platform for communication and facilitation, and it is agreed that the contract for any services shall be a strictly bipartite contract between the Partner and the Buyer. The commercial/contractual terms include, without limitation, the price of services, applicable taxes, payment methods, payment terms, date, period, and mode of service delivery, quality, and warranties related to services. Homigen does not control, determine, or advise on the offering or acceptance of such commercial/contractual terms between Buyers and Partners.
2. Homigen does not make any representations, guarantees, or warranties regarding the services provided by the Partners on the Platform to the Buyers.
3. Homigen is not responsible for any non-performance or breach of any contract entered into between Buyers and Partners on the Platform. Homigen cannot and does not guarantee that the concerned parties will fulfill their obligations in any transaction concluded on the Platform. Homigen is not responsible for non-performance, unsatisfactory services, or delays resulting from services that are unavailable or back-ordered.
4. Homigen operates an online marketplace and assumes the role of facilitator only. Homigen shall not hold any title or interest over the services nor shall Homigen have any obligations or liabilities concerning such contracts entered into between Partner and Buyer, including but not limited to service liability.
5. In case of complaints from the Buyer regarding service efficacy, quality, or any other issues, Homigen shall notify the same to the Partner and may redirect the Buyer to the appropriate support channel, wherever applicable. The Partner shall be solely liable for addressing and resolving the complaints by the Buyer. Homigen has the right to share relevant information, including Partner details, with the Buyer to enable satisfactory resolution of the complaint.
6. You agree that Homigen is not responsible for any dealings with underage persons or people acting under false pretenses.
7. You agree, undertake, and confirm that your use of the Platform shall be strictly governed by the binding principles detailed in the Terms of Use.

Terms and Conditions of Platform Services

1. Homigen provides no assurance or guarantees that a Buyer will place orders with any Partner. The Partner is solely responsible for displaying the name/details of their services and images, which will be listed for Buyers to choose from. The Partner must comply with all relevant regulations for displaying such services and provide Homigen with clear images of any necessary documentation, which will be displayed on the Platform. Homigen facilitates but does not verify the content shared by the Partner for display.
2. Homigen merely facilitates the arrangement of services through the Platform. Service Partners are free to choose the means for providing their services to Buyers. Homigen is not providing any services itself but is only facilitating the connection between Service Partners and Buyers. Neither Party shall be liable for any unauthorized acts of the Service Partners, and the liability shall rest solely with the Service Partners.
3. Homigen is not responsible for any misconduct by the Service Partners, such as theft, illegal activity, or misconduct against/with the Buyer(s) or the staff of the Partner.
4. Homigen shall determine the areas where the Platform Services will be provided. Homigen reserves the right to add or remove any area to improve services and to choose the radius within which services may be extended.
5. Partners are responsible for reimbursing or absorbing the cost of services for which Buyers have refused to pay or have claimed a refund for reasons solely attributed to the Partner, including but not limited to: i. Buyer"s expectations not being met or Buyer dissatisfaction with the quality of services provided by the Partner; ii. Expired or substandard services; iii. Buyer receiving inferior quality services.
6. The Partner is solely responsible for reviewing information on the Platform and ensuring that all information is up to date and in accordance with applicable laws. The Partner must update all such information and inform Homigen accordingly. Homigen is not liable for any changes in service descriptions provided by the Partner.
7. The Partner is solely responsible for any warranties or guarantees of the services provided to Buyers, and it is not the responsibility of Homigen.
8. The Partner must ensure that its personnel behave respectfully and courteously with Service Partners, Homigen representatives, and Buyers. Any behavioral issues must be promptly reported to Homigen for suitable action.
9. Upon receiving any complaints from Buyers regarding overcharging, Homigen may refund the Buyer for excess amounts charged and deduct the same from the Partner"s future settlements.
10. The Partner must adhere to advisories issued by Homigen on ancillary charges that may be chargeable to Buyers on the Platform. The Partner should adopt best industry practices and adhere to such advisories swiftly.

1. Each Party grants the other a non-exclusive, non-transferable, worldwide, royalty-free right to use, copy, publish, and display the other Party"s trademarks, logos, name, and related information solely in connection with the promotion and marketing of the collaboration between Homigen and the Partners.
2. Homigen reserves the right to delist services, temporarily discontinue, or terminate the Services with immediate effect for any breach or non-compliance by the Partner, including but not limited to: a. Buyer complaints directly or indirectly attributable to the quality of services provided by the Partner; b. Breach of applicable laws and regulations; c. Misbehavior with Homigen"s representatives/personnel; d. Inclusion of marketing or promotional material belonging to competitors in services provided; e. Any other breach of the terms of the Partner T&C.

Homigen reserves the right to resume provision of Platform Services to the Partner at its discretion.

1. Homigen has the right to immediately delist any service on the Platform that is not in compliance with applicable laws.
2. The Partner acknowledges that all Services offered by Homigen on the Platform are non-exclusive in nature.
3. Homigen reserves the right to introduce, withdraw, or modify any category and attach necessary conditions thereto on its Platform as it deems fit from time to time.

Your Account and Registration Obligations

If you use the Partner interface or the Platform, you are responsible for maintaining the confidentiality of your login ID and password, as well as all activities that occur under your login and password. If you provide any information or content required under these terms and conditions that is untrue, inaccurate, outdated, or incomplete, or if we have reasonable grounds to suspect such information is untrue, inaccurate, outdated, or incomplete, we reserve the right to indefinitely suspend, terminate, or block you from accessing the Services. Your registration with Homigen as a Partner is exclusively for your use to access the Platform and is strictly non-transferable.

Communications

When you use the Partner interface/Platform or send emails, data, information, or other communications to us, you agree and understand that you are communicating with us through electronic records and consent to receive communications via electronic records from us periodically or as needed. We may communicate with you by email or any other mode of communication, electronic or otherwise.

Homigen Partner App and Use

1. Partners will be granted access to the Partner interface for handheld devices. At its sole discretion, Homigen may issue a handheld device to the Partner (with the embedded Partner App), and the Partner shall:
2. Ensure they have a functional electronic tablet or mobile phone with the Homigen Partner App installed and up to date at all times to (a) receive and confirm Buyer Orders and provide estimates of service times or; (b) reject the Order through the Partner interface.
3. If they decline Orders through the electronic tablet or mobile phones provided, they shall not use alternate means (phone/emails) to connect with the Buyer in parallel to take Orders, thereby circumventing the process.
4. Communicate with Homigen service operators through phone calls and/or SMS.
5. Manage real-time status of service availability and operation times.

Disclaimer

Platform Services are provided on a best-effort basis, and Homigen shall have no liability for failure of such services for reasons beyond its control. To the fullest extent permitted by law, Homigen and its affiliates, and each of their respective officers, directors, members, employees, and agents disclaim all warranties, express or implied, in connection with these Partner T&C, the Platform Services, and any use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Homigen makes no warranties or representations about the accuracy or completeness of the Platform"s content or the content of any other websites linked to the Platform, and assumes no liability or responsibility for any (a) errors, mistakes, or inaccuracies of content and materials, (b) personal injury or property damage, of any nature whatsoever, resulting from the Partner"s access to and use of the Platform and the Platform Services, (c) any unauthorized access to or use of Homigen servers and/or any and all personal information and/or financial information stored therein, (d) any interruption or cessation of transmission to or from the Platform or otherwise with respect to the Services, (e) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Platform or services by any third party, and/or (f) any errors or omissions in any content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted, or otherwise made available via the Platform or Platform Services. Homigen disclaims any and all liability for direct, indirect, incidental, special, consequential, punitive, or other similar damages that may arise due to any deficiency in the Orders attributable to the Partner, any malfunction or error of the Platform by the Partner including but not limited to, technical errors, delays, omissions, inaccuracies in the content provided.

Intellectual Property

1. Each Party owns all rights, titles, and interests in their respective trade names, service marks, inventions, copyrights, trade secrets, patents, and other intellectual property ("Intellectual Property"). These Partner T&C do not constitute a license or a right to use any Party"s Intellectual Property other than as expressly set out herein. You and we agree that, in the event of any third-party claims of infringement of its intellectual property rights on the Platform, and such content which is alleged to have infringed such third-party intellectual property rights has been shared on the Platform by you, it shall be your responsibility to investigate, defend, settle, and discharge any such intellectual property infringement claim in relation to such content on the Platform.
2. You recognize that Homigen is the registered owner of the word marks, "Homigen" and "Homigen Partner", and the logos associated with these marks. You agree not to directly or indirectly attack or assist another in attacking the validity of Homigen"s or its affiliates' proprietary rights in the Licensed Marks or any registrations thereof, or file any applications for the registration of the Licensed Marks or any names or logos derived from or confusingly similar to the Licensed Marks, any variation thereof, or any translation or transliteration thereof in another language, in respect of any services and in any territory throughout the world. In the event you notice any infringements of Licensed Marks, please write to us at brand-protection@homigen.com.
3. Homigen respects third-party intellectual property rights and has put in place an "IP Notice and Take Down Policy" so that intellectual property owners can easily report listings that infringe their rights to ensure that infringing content is removed from the site, as such intellectual property violations erode Buyer and good Partner trust. Note: Homigen does not and cannot verify that Partners have the right or ability to offer their listed services. However, Homigen is committed to ensuring that service listings do not infringe upon intellectual property rights of third parties once an authorized representative of the rights owner properly reports them to Homigen.

Notice

All notices under these Partner T&C shall be sent by registered post acknowledgment due, contemporaneous courier, email, or hand-delivered to the address mentioned below: Zakonn Tech Private Limited, 82-1-34, Sampath Nagar, Ayyappa Swamy Temple Road, Trunk Road (Guntur), Guntur, Andhra Pradesh, 522004, India, between 9:30 am to 5:30 pm from Monday to Friday. If the Partner notices any discrepancy in the Settlement of Collections, the Partner may raise a ticket by writing an email to partnersupport@homigen.com and the same will be mutually resolved by both parties within 15 days from the date on which the ticket was raised. Homigen shall issue notice to the Partner via registered post acknowledgment due, contemporaneous courier, hand delivery, Partner App, or email or mobile number registered with Homigen.

Force Majeure

If at any time during the currency of the agreement between Partner and Homigen, the performance in whole or in part by either Party or any obligations under the contract shall be prevented or delayed by reasons of acts of God, war, hostilities, invasions, acts of public enemies, civil commotion, sabotage, fire, explosions, flood, cyclone, earthquake, epidemics, and any form of government restrictions on business operations, adverse climatic conditions, and other unforeseen events or circumstances (hereinafter referred to as "Force Majeure Conditions") which directly affect the performance of obligations and which are beyond the reasonable control of either party, provided notice of the happening of any one or more of the Force Majeure Conditions is given by either party to the other within 21 days from the date of the occurrence of the Force Majeure Conditions, the obligation of the party giving notice shall stand suspended without any liability towards the other party so long as such Force Majeure Conditions continue except such obligations as may have accrued till the date of commencement of the Force Majeure.